Everyone involved with Off The Record has to agree to keep confidentiality, to work within data protection guidelines and to follow our safeguarding policy, all of which are vitally important.
- We only use first names within the service although your full name will be recorded in our files
- We will not tell anyone you have contacted us or anything about you without your permission. (The only exception is when the issue is linked to a safeguarding concern. If this happens we will let you know and talk with you about this matter)
- If you e-mail us, your e-mail will only be read by the staff team all our PC's require passwords and can only be used by trained Off The Record staff
- Any print outs of your e-mail, letters or other information about you will be securely stored and shredded in line with our confidentiality and data protection procedures
Off The Record (OTR) is committed to ethically safeguarding service users as part of a caring confidential, support and counselling organisation. Both service users and volunteers need to know that any personal or confidential information collected is held securely, safely and only shared on a “need to know basis” in accordance with data protection legislation (Data Protection Act 1998) and OTR Policies and Procedures. This way clients can be assured and maintain confidence in us at what is a vulnerable time in their lives.
We collect identifiable information from clients for the purposes of statistics and in order to determine the effectiveness of service, to support our clients and assist fund raising by demonstrating positive outcomes. We don’t share the information discussed within the counselling room. We do, however, like to share your positive comments and mini case studies when promoting the service, we will only do this with your signed permission.